Motor Coach Industries Operation

 

 

SCHAUMBURG, IL — July 1, 2013 — As MCI continues to excel at Reliability Driven maintenance and repair services, the company has named two new highly-talented service managers at its suburban Los Angeles and Chicago locations.

 

Thomas Hoskins

Thomas Hoskins has been promoted to Service Manager for the Los Alamitos, California, MCI Service Center. Hoskins started his career with MCI as a technician 10 years ago and has since held positions of increasing responsibility as Lead Technician, and most recently, as Shop Supervisor.

Mark Heldt

At the same time, Mark Heldt has joined the company as Service Manager for the Des Plaines, Illinois, MCI Service Center. Heldt was with Ryder System, Inc., for 32 years, holding positions as Technician, Parts Manager, Service Manager, District Maintenance Manager and Senior Maintenance Manager. He brings with him extensive experience in service operations management with an emphasis on customer satisfaction and safety. Most recently, Heldt was with First Student Bus Company as a Region Maintenance Manager responsible for 38 locations over a three-state area.

"Both Tom and Mark have a superb track record for customer service, strong technical expertise and the ability to manage the quick turnaround times for maintenance and repair required by motor coach operators." said Patrick McGuire, Director of MCI Service Centers. "In the past year, we've made great progress in building MCI Service Centers' reputation for reliable repair with factory trained technicians on MCI and Setra models. The rollout of ReliaDrive, our fix-it-right guarantee, also demonstrates our commitment to keeping customer coaches on the road earning revenue."

All together, MCI operates seven service centers in or near Chicago, Orlando, Los Angeles, Dallas, Philadelphia and Montreal, offering complete mechanical repair services, including chassis, suspension, brakes, air conditioning and steering; coach modifications; paint and body repair; wheelchair lift installations; insurance estimating and appraisal services; and immediate access to replacement parts on-site and 24-hour delivery of parts from inventory at MCI's Louisville, Kentucky, distribution facility. MCI service centers are also approved for Detroit Diesel, Allison Transmission, ZF ASTronic Transmission and HVAC systems warranty service.



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